Contact Us
We’re here to help and we’re happy to hear from you.
At Salcart, customer care matters. If you have any questions about your order, shipping, returns, or our products, our support team is ready to assist.
📩 How to Reach Us
Email Support
📧 salcartstore@gmail.com
We respond to all emails within 24 hours (business days).
📦 Order Support
For faster assistance, please include:
- Your order number
- The email address used at checkout
- A brief description of your question or issue
If your inquiry is about a damaged or incorrect item, attaching photos will help us resolve it quickly.
🕒 Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
Messages sent outside these hours will be answered on the next business day.
🤝 Our Commitment to You
We aim to provide:
- Friendly and professional support
- Clear and honest communication
- Quick resolutions whenever possible
Your satisfaction is important to us, and we’ll always do our best to help.
📬 Contact Form
You can also reach us by filling out the contact form below.
Please allow up to 24 hours for a response.
Thank you for choosing Salcart trusted by dog parents across the US 🐾